Refund Policy of Apollogroup_tv
1. Overview
At apollogroup_tv, we are committed to providing a reliable and satisfying IPTV experience for all our customers. This Refund Policy explains the conditions and procedures under which refunds are issued for our IPTV services.
Our goal is to create a transparent and fair refund process that protects both our users and our platform. We believe in customer satisfaction and take every step to ensure that our subscribers receive the best service possible. However, to maintain fairness and operational balance, apollogroup_tv implements clear refund terms as outlined below.
This Refund Policy applies to all subscriptions and digital IPTV products offered through apollogroup_tv, including short-term and long-term access plans, as well as reseller packages. By purchasing a subscription, you agree to the terms described in this policy.
2. Refund Eligibility Period
apollogroup_tv offers a straightforward 30-day refund policy from the date of your initial purchase.
If you experience any technical issue that prevents you from using our IPTV services as intended, you may request a refund within thirty (30) calendar days after your first payment. Refund requests made after this period are not eligible for reimbursement.
This short refund window ensures we can quickly identify and resolve potential issues while maintaining fair usage of our IPTV resources.
3. Conditions for Refund
To qualify for a refund from apollogroup_tv, customers must meet the following conditions:
Refund Request Submission: You must contact our customer support team within 30 calendar days of your purchase date to initiate your refund request.
Required Information: Please include your full name, subscription details, and reason for the refund to help us process your case efficiently.
Verification Process: Our support team will review your request to confirm eligibility and ensure it aligns with our refund criteria.
Payment Method: Refunds are issued through the same payment method used for the original purchase.
Processing Time: Once approved, your refund may take 5–10 business days to appear in your account, depending on your payment provider.
apollogroup_tv reserves the right to deny refund requests that fall outside the eligibility window or do not meet the stated conditions.
4. Non-Refundable Circumstances
To maintain service quality and fairness, apollogroup_tv does not issue refunds in the following cases:
Renewals: Refunds are not provided for subscription renewals or auto-renewed plans. The 30-day refund policy applies only to the first purchase.
Partial Periods: No partial or prorated refunds are available for unused subscription time beyond the 30-day period.
Technical Misuse: Refunds will not be granted if the service was misused, modified, or disrupted due to unauthorized third-party interference.
Customer Device or Internet Issues: apollogroup_tv cannot issue refunds for problems caused by local device settings, ISP restrictions, or insufficient internet bandwidth.
Unresponsive Customers: If a subscriber refuses to cooperate with our support team to resolve a technical issue, the refund request may be denied.
At apollogroup_tv, our team works proactively to help users resolve technical issues. We encourage customers to contact us first before requesting a refund — in most cases, our support team can fix the problem quickly.
5. Service Cancellation
If you wish to cancel your subscription after the refund window has expired, you can do so anytime following our standard cancellation process described in our Terms of Service.
Cancellations made after the 30-day period will stop future billing cycles but do not qualify for refunds on already processed payments.
By using apollogroup_tv services, you acknowledge that all digital IPTV content is delivered instantly after purchase and cannot be physically returned or undone once accessed.
6. How to Request a Refund
To request a refund from apollogroup_tv, please follow these steps:
Contact our support team via email at [email protected].
Include your full name, order reference, and payment confirmation.
Provide a brief explanation of your reason for requesting a refund.
Wait for confirmation from our refund department, which typically responds within 24–48 hours.
Once approved, your refund will be processed automatically using the original payment method.
7. Processing Time and Confirmation
After approval, apollogroup_tv processes all refunds within 5–10 business days. You will receive an email confirmation once your refund has been initiated.
Depending on your payment provider, the refund may take additional time to appear on your statement. If more than 10 business days have passed since approval and you have not received your refund, please contact us again for assistance.
8. Policy Amendments
apollogroup_tv reserves the right to modify or update this Refund Policy at any time without prior notice. Any updates will be published on our official website and become effective immediately upon posting.
We encourage users to review this policy regularly to stay informed about any changes. Continued use of apollogroup_tv services after updates signifies acceptance of the revised terms.
9. Contact Information
For any questions, refund inquiries, or policy clarifications, please contact our customer support team:
apollogroup_tv Support Department
Email: [email protected]
Headquarters: United States
Our team is available to assist you with all refund-related requests and ensure your experience with apollogroup_tv remains positive and transparent.
Final Statement
At apollogroup_tv, we value every customer and stand behind the quality of our IPTV services. Our Refund Policy reflects our dedication to fairness, clarity, and customer trust.
We strive to deliver the best streaming experience possible, and when issues arise, our goal is to resolve them swiftly and respectfully. By choosing apollogroup_tv, you’re choosing a platform that prioritizes integrity, reliability, and user satisfaction.